Delete your Zap account

In the Zap app

Go to Account → Delete my account and type DELETE to confirm.

Submit a permanent deletion request for your account and associated personal information. We verify your authority, end account access and Zap-managed recurring renewals, and address outstanding orders, charges or refunds. We provide confirmation of completion or explain any lawful retention and expected timing. An optional recovery or temporary deactivation feature does not replace permanent deletion or extend legal response deadlines. For any subscription billed by another provider, follow that provider’s cancellation instructions as well.

A guardian can request deletion of a Zap Kid account. For an organizational or staff account, contact us to verify the request and explain any employment or business retention requirements. You may use the web form or contact below if an in-app option is unavailable.

What we delete, and what we keep

Deletion covers account/profile information and associated personal data, including eligible uploaded content, messages, preferences and provider-held copies. We may retain limited records for tax, payment disputes, employment, fraud prevention, safety reports or other legal obligations. We explain applicable exceptions, restrict retained records to those purposes, and remove them when retention is no longer justified. Backup copies are isolated from ordinary use and expire under the retention schedule. Content already copied by another user outside Zap is not within our control. See our Privacy Policy.